Terms & Conditions 

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1. For applicable orders, final payment must be received on the 14th day prior to event date or your contract is void; non-negotiable.

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2. For applicable orders, rush orders must be paid within 24 hours of receipt of invoice. Should an invoice not be paid with 24 hours of receipt of invoice, invoice will be cancelled, reservation of event date will not be guaranteed and order will be subjected to a $75 rush order fee.

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3.On the day of your event there must be someone available to receive cake upon delivery. We will not wait longer than 30 minutes at the location for you or your representative. The same policy applies for pick up orders. Orders placed for shipping will be subjected to the courier’s delivery policy.

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4.Once delivery and setup are completed, we are not responsible for any damage to the cake. You are responsible for providing a secure and sturdy table. In addition to the appropriate environment for the cake, an optimal room temperature of 68 degrees or below.

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5.If you elect to pick up and set up your cake, you are assuming all liability and responsibility for the condition of the cake once it leaves Chetney’s Cakes possession.

 

6.Should you need to cancel your order, any monies used on supplies for said order will be deducted from the deposit. The remaining balance will be given as a credit towards a future order and must be redeemed within 6 months of the issue date., no exceptions.

 

7. The following cannot be disputed with Chetney’s Cakes as means for a refund or credit, acts of God, wrong address, items delivered to someone out-of-town, arrival time on delivery date, problems not related to or caused by Chetney’s Cakes and failure to adhere to suggested handling instructions and/or terms & conditions.  

 

​8. By submitting invoice payment, you are acknowledging and agreeing to said terms and conditions. ​